Hours are imported from OpenProject, internally reviewed, and only approved hours become billable items in WHMCS. You see the same numbers we see, in real time.

Yes -- with the termination notice period defined in your Master Agreement (default 30 days). All work in flight finishes; the SOW is closed out cleanly.

What happens if scope changes?

Any change > the change-order threshold (default 100% of approved hours) triggers a Change Order that you re-approve via signed link before any additional work is billed.

You do. Deliverables, source code, designs, documentation -- all assigned to you on signed acceptance per the Master Agreement.

How fast do you respond?

Communication SLA defaults to 4 business hours during stated business-hours window. Tracked + auditable in the SLA tab.

What is a Master Agreement?

A single MSA / NPA / retainer contract that sits ABOVE all your SOW projects. One signature governs many engagements; per-agreement compensation overrides apply automatically.

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