Hours are imported from OpenProject, internally reviewed, and only approved hours become billable items in WHMCS. You see the same numbers we see, in real time.

Yes -- with the termination notice period defined in your Master Agreement (default 30 days). All work in flight finishes; the SOW is closed out cleanly.

What happens if scope changes?

Any change > the change-order threshold (default 100% of approved hours) triggers a Change Order that you re-approve via signed link before any additional work is billed.

You do. Deliverables, source code, designs, documentation -- all assigned to you on signed acceptance per the Master Agreement.

How fast do you respond?

Communication SLA defaults to 4 business hours during stated business-hours window. Tracked + auditable in the SLA tab.

What is a Master Agreement?

A single MSA / NPA / retainer contract that sits ABOVE all your SOW projects. One signature governs many engagements; per-agreement compensation overrides apply automatically.

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Advanced Certificate Manager (ACM)

$18.00 USD / monthly

An upgrade to your website's HTTPS certificate for sites that need more than the standard free option. Cover many more subdomains under one certificate, choose longer validity periods, and pick which certificate authority issues it -- especially useful if you run lots of subdomains or have specific compliance requirements around encryption. We handle the ordering, validation and automatic renewal, so your padlock stays green without you ever thinking about it.

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Argo Smart Routing

$8.00 USD / monthly

Put your website's traffic in a private fast lane across the internet. Instead of relying on whatever network path happens to be free -- which can be slow or congested -- Argo constantly measures conditions and sends every request along the quickest, most reliable route in real time, for noticeably faster page loads. A great fit for global audiences and interactive apps where every millisecond counts. Billed as a small monthly base plus a usage charge on the traffic it accelerates, so you only pay in proportion to the benefit.

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Cloudflare Business (managed)

$249.00 USD / monthly

For the websites you simply cannot afford to have slow or down. On top of everything in Pro, Business adds advanced security that stands up to more determined attacks, a 100% uptime guarantee on Cloudflare's network, priority routing that keeps visitors moving even under load, and support for custom SSL and stricter security policies. We manage the whole thing for you, so you get enterprise-grade protection with none of the technical work. The right choice for busy online stores, membership sites and any business where an hour of downtime means lost revenue.

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Cloudflare Pro (managed)

$29.00 USD / monthly

Give your website a serious speed and security upgrade without touching a single setting. Your images are optimised, pages load faster on mobile, and a smart Web Application Firewall blocks common hacking attempts before they ever reach your server -- backed by richer traffic and threat analytics so you can see exactly what Cloudflare is stopping. We configure, monitor and tune everything for you as a fully managed service. Ideal for growing business websites, active blogs and small online shops that have outgrown the free plan.

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Domain Registration (at cost)

$10.44 USD / annually

Register, transfer and renew your domain names at genuine wholesale cost -- the exact registry and ICANN fee, with no markup added to the domain itself and none of the upsells other registrars bury in your bill. Every domain comes with free WHOIS privacy protection, so your personal details stay out of public records, and we manage it right alongside your DNS and website with auto-renew so you never lose a name by accident. The straightforward, no-nonsense way to handle the domains that matter to your business.

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Images

$7.00 USD / monthly

Store your original pictures once and let Cloudflare automatically deliver the ideal size and modern format to every visitor -- smaller files for phones, sharper images for big screens -- without you creating and juggling all those versions yourself. Because images are usually what slows a web page down most, this can make your site noticeably faster while cutting your workload. Perfect for shops with lots of product photos, media-heavy blogs and any image-rich site. Pricing is based on how many images you store, how many are delivered, and how many are resized or reformatted.

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Load Balancing

$9.00 USD / monthly

Keep your website fast and online even when a server fails. Load Balancing spreads visitors evenly across all of your servers, continuously checks that each one is healthy, and instantly reroutes traffic away from any server that stops responding -- all without your visitors ever seeing an error, with optional geographic steering to send people to their nearest server. Ideal if you run your site across more than one server for capacity or redundancy. Pricing is a base monthly fee plus a small amount per server and per volume of traffic monitored.

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R2 Object Storage

$0.02 USD / monthly

Cloud storage for your files, images, media and backups -- with one big difference from the usual providers: no download (egress) fees. Traditional storage charges you every time a file is downloaded, which gets expensive fast for busy sites; R2 charges only for what you store and the operations you run, so serving lots of files becomes dramatically cheaper while staying fast and reliable. It works with standard S3-compatible tools, so your existing apps can point straight at it with minimal changes. Priced by the gigabyte stored.

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Stream (video)

$7.00 USD / monthly

A complete video hosting and streaming service that takes the pain out of putting video on your site. Upload once and Cloudflare automatically encodes your video to play perfectly on any device and connection speed, then delivers it smoothly worldwide through a built-in, customisable player -- no encoding headaches, no separate video host, no buffering. Ideal for course content, product videos, marketing and any site that publishes video regularly. Pricing is based on the minutes you store and the minutes your audience actually watches, so it scales naturally with your usage.

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Workers Paid

$10.00 USD / monthly

Run your own code directly on Cloudflare's global network, right next to your visitors, without managing a single server. The paid tier unlocks higher request limits, more compute time, scheduled Cron Triggers and bindings to storage like R2, KV and D1 -- perfect for custom redirects, lightweight APIs, personalisation and A/B testing that execute in the data centre closest to each visitor. It scales automatically from a handful of requests to millions, with a generous included allowance each month and simple pay-as-you-go for anything beyond it.

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Zero Trust Access (per seat)

$4.50 USD / monthly

A modern, safer way to protect the parts of your business that are not meant for the public -- admin panels, internal tools, dashboards and staging sites. Rather than leaving them exposed to the whole internet behind just a password, Access puts a secure checkpoint in front and lets in only the specific people you approve, verified through the logins your team already uses like Google or Microsoft, with no VPN to install and a full record of who reached what. Fine-grained rules let you control exactly who can reach each app, from where. Priced per person you grant access to, per month, so it scales with your team.

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