Question 1

How do you bill?

Accepted Answer

Hours are imported from OpenProject, internally reviewed, and only approved hours become billable items in WHMCS. You see the same numbers we see, in real time.

Question 2

Can I cancel?

Accepted Answer

Yes -- with the termination notice period defined in your Master Agreement (default 30 days). All work in flight finishes; the SOW is closed out cleanly.

Question 3

What happens if scope changes?

Accepted Answer

Any change > the change-order threshold (default 100% of approved hours) triggers a Change Order that you re-approve via signed link before any additional work is billed.

Question 4

Who owns the work?

Accepted Answer

You do. Deliverables, source code, designs, documentation -- all assigned to you on signed acceptance per the Master Agreement.

Question 5

How fast do you respond?

Accepted Answer

Communication SLA defaults to 4 business hours during stated business-hours window. Tracked + auditable in the SLA tab.

Question 6

What is a Master Agreement?

Accepted Answer

A single MSA / NPA / retainer contract that sits ABOVE all your SOW projects. One signature governs many engagements; per-agreement compensation overrides apply automatically.

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