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Account Questions
Auto fix for file permissions and ownership?
suPHP and FastCGI require files and folders to have a specific set of permissions/ownership from other handlers.
Backup Entire Account in Client Portal?
You don’t have to login to cPanel to create an entire backup of your files. You can easily backup all your files by navigating to the backup feature listed under your service.
CPanel Drive Warning: /dev/sda3 (/var) is 88% full !!!
More research: df -h Code: Filesystem Size Used Avail Use% Mounted on /dev/sda6 2.0G 242M 1.7G 13% / /dev/sda1 99M 12M 83M 12% /boot none 504M 0 504M 0% /dev/shm /dev/sda8 130G…
Configure DNS for Office 365 in cPanel?
To set up Microsoft Office 365, login to cPanel, then add/update the following DNS records for the domain(s) in question: example.com.au. 300 MX 0 example-com-au.mail.eo.outlook.com. example.com.au.
Cpanel update failure by using this command /scripts/upcp –force Failed! returns exited with code 25 (signal = 0)
Most of time cpanel update will fail when its missing the version of the rpm if you get any errors and the output shows Running `/usr/local/cpanel/scripts/updatenow –upcp…
Cpanel update failure in upcp –force
upcp errors on your cpanel update Most of time cpanel update won’t get any errors. If you getting the following error when cPanel tries to update.
Do I need a Paypal account to pay with Paypal?
Paypal is a payment gateway, and there are no requirements that you must setup a Paypal account to use Paypal to make payments.
Domain name status codes explained
The status of a domain name can be seen in its whois information. To check the whois details of a domain name, you can use an online whois check tool such as dnsgoodies.com.
Exim Remove All messages From the Mail Queue?
Question: I’m using Exim mail server under CentOS Linux. How do I remove all messages from the Exim mail queue using a shell prompt? Answer: Exim is a mail transfer agent (MTA) used on Unix-like operating systems.
How do I access my account?
Accessing your account is easy. On the website menu, click Client Area. In the Email Address field, enter the email you’ve used when signing up. In the Password field, enter the password you’ve created when signing up.
How do I add a contact to my account?
To add an account contact to your account, follow the instructions below. Login to the client portal. Hover over Account on the menu and click Manage Contacts.
How do I add a credit card to my account?
To add a credit card to your account, you’ll first need to be logged in. Once you’re logged in, follow the below instructions. Hover over Account within the client portal and click Credit Card.
How do I change cPanel’s style?
There’re many themes to choose from in cPanel. You can change your style by performing the following steps. Access cPanel through one of the various methods. Click the Change Style icon.
How do I change my account password?
If you need to change your account’s password, follow the below instructions. Please note that you cannot change your password while logged in unless you know the current password.
How do I create a MySQL database?
To create a MySQL database, you’ll first have to be logged into cPanel. When you’re logged in, follow these instructions. In cPanel, click MySQL Databases.
How do I create an FTP account?
To create an FTP account in cPanel, you’ll first have to login. Once you’ve accessed your account, follow the instructions below. Click FTP Accounts. In the Login field, type the username of your FTP account.
How do I create an email account?
To create an email account, you’ll first have to be logged into cPanel. When you’re logged in, follow these instructions. In cPanel, click Email Accounts.
How do I find out that my domain name points correctly?
In case the domain name is being transferred from another registrar, or you have changed the DNS servers so that they point to your account with us, you can check if the propagation is over by using the ping utility. a.
How do I login to my account if I forgot my password?
If you don’t remember your password, you can reset it by performing the following actions. Click on either Client Area or Login within the client portal. Click Forgot your password?.
How do I pay my invoice?
There’re several ways you can view your invoice, but there’s only one way you can pay your invoice, and that’s through the invoice itself. The following areas of the client portal are where you can find your invoices.
How do I register on your website?
In some cases, some clients will want to register before signing up for our services. You may register to get a feel for our client interface.
How do I report abuse?
Enterprise Vps Solutions takes abuse seriously, if you suspect abuse on our servers, or if you’re receiving spam from our servers, please submit an abuse report and our staff will work to resolve it as soon as possible.
How do I restrict IP access to my account?
It’s important to take account security seriously, so we have an included feature to help you limit logins to your chosen IP addresses. To restrict IP access to your account, follow these instructions.
How do I update my account information?
You may need to modify your account from time to time. To modify your account, follow the instructions below. First, make sure you’re logged in. When you’re logged in, proceed to the next step.
How do I upgrade my web hosting account?
To upgrade your shared hosting account, follow the instructions below. Login to your account. Under the Services menu, click the service you’d like to manage. On the new page, select the account you’d like to upgrade.
How long do I have to wait for my hosting to be activated?
Our hosting services are always provisioned instantly after payment is made and received. If we need to verify any information for fraud prevention purposes, activation can take…
How long does it take to process domain registrations?
Domain registrations are always instant once payment is made. If you’re transferring a domain, transfers can take as long as 7 days depending on the domain’s current registrar.
How to check where a DNS Record is pointing to?
In order to check a DNS record for your domain please use a third party tool such as: http://intodns.com/ http://www.dnssy.com/ http://www.whatsmydns.net/ The above tool does not…
How to reduce the number of inodes my account uses?
The number of inodes represents the number of files/folders you have on your web hosting account. The more inodes your account uses, the more system resources it consumes.
How to use a domain registered somewhere else?
In order to use a domain registered somewhere else with your Enterprise Vps Solutions account, please follow these steps: Change the DNS servers for the domain in question at your registrar to the ones for your account.
I’m not from your country. Can I use your hosting?
Anyone interested in web hosting may subscribe to our services. The only conditions that we require are that you have a valid payment method, adhere to our Terms of Service and remain up to date with your payments.
MX Record: How can I update my MX record in BIND?
1. Open the zone file for your domain in your favorite text editor. 2. Locate the line that reads: mydomain.com. IN MX 10 mymailserver.mydomain.com. NOTE: The weighting number after the MX keyword may be different. 3.
Migration from Exchange to Cpanel
Step 1 – You need to setup “Split domains” for your email to do this you will need to contact your old host. This will allow you to migrate clients on a per mailbox basis without…
Partnering with CloudFlare!
How CloudFlare increases speed and security of your site This is a guest post written and contributed by CloudFlare. CloudFlare makes it easy for any site to be as fast and secure as the Internet giants.
Plugins are missing from WHM?
Issue : plugins section is not displaying in WHM though I have already installed csf as well as clamav but the option is still not there.
Prohibited scripts
The following scripts are prohibited from our shared hosting services. Pirated, warez, nulled, illegal, and stolen scripts. Resource intensive scripts such as mail bombers, IP scanners, RPGs, MUDs, and topsites scripts.
Updating ionCube PHP loader to the latest version on cPanel?
You can know the current version of the ionCube PHP loader by executing the following command. ========= php-v ========= You can get the latest version of ionCube PHP loader in…
What are account contacts?
An account contact is anyone you add to your existing account to help you manage your product(s), service(s), billing, and / or support tickets.
What is An INODE?
An INODE is every file, email, image, and page you have hosted on your account(s). They can come in many sizes, but for the most part they’ll be the same throughout the system.
What is The Public_HTML Folder?
The public_html folder is a directory accessible by anyone who visits your website. It’s where you store your public files such as web pages, images, and secured scripts.
What is a PTR record and how to add one?
You can think of the PTR record as an opposite of the A record. While the A record points a domain name to an IP address, the PTR record resolves the IP address to a domain/hostname.
What is considered abusive?
Using our services requires that you abide by our abuse policies, and failure to comply may result in immediate termination of all services under your account.
What should my SOA values be? Dns record Values.
An SOA (Start of Authority) record specifies the DNS server providing authoritative information about an Internet domain, the email of the domain administrator, the domain serial…
What’s the difference between a dedicated IP and shared IP?
A shared IP is often shared among several other users on a single server. A dedicated IP cannot be utilized by other customers using the same server.
What’s the fastest way to upload files on cPanel hosting?
The fastest way to upload files is through the cPanel file manager if you’ve only got a couple files, however if you have a lot of uncompressed files, an FTP client would be the best choice.
When are my invoice payments due?
In most cases, your invoices may be generated earlier than the due date. They are still not due until the due date listed on the invoice.
Where can I find a copy of all my invoices?
All of your invoices can be accessed through your account’s invoice page. Finding this is easy. First, make sure you’re logged into the client portal. Hover over Account and click Invoices.
Where is my account information?
If you’ve just registered / subscribed to our services and haven’t received any email notifications, check your junk mail / spam folder.
Which ports should be open if my cPanel server is behind a firewall?
You must open the following ports to run cPanel behind a firewall: FTP Port Service Details 20 FTP TCP inbound/outbound 21 FTP TCP/UDP inbound/outbound Server administration and…